Customer Service Specialist

Company Information:

Fieldsports Press is a publisher dedicated to delivering high-quality content on hunting, shooting, fishing and the great outdoors. We pride ourselves on our deep understanding of fieldsports and our commitment to serving a passionate community of enthusiasts.

Customer service specialist

This is a full-time, remote role. Reporting to the subscriptions manager, the customer service specialist will be responsible for providing high-quality support to subscribers, readers and online community. The role involves handling subscription inquiries, resolving customer issues and ensuring a seamless experience for all interactions with Fieldsports Press. You will be the main point of contact for our customers, helping with everything from subscription renewals to troubleshooting delivery problems.

Place of Work

Remote (within the UK)

Required Qualifications

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Experience with subscription management and CRM systems is desirable but not essential as training will be given.

Proficiency in using Microsoft Office Suite and familiarity with customer service tools

Ability to handle multiple tasks and prioritise in a fast-paced environment

Salary

£25,000 per annum

Benefits

28 days paid holiday, including 8 public/bank holidays

Additional paid day off on your birthday (this is discretionary)

Remote worked (UK-based)

Regular training and development opportunities will be provided

Working with a passionate community and a diverse portfolio of print and digital products

Email or send CV to
[email protected]